1. Use of Website

Please use our website responsibly. All images, designs, product descriptions, and branding belong exclusively to TR Joules.

• You may not copy, use, or reproduce our content without permission.
• You may not misuse the website or attempt to disrupt its functionality.

2. Product Information

We aim to keep all product information accurate, however:

• Colors may vary slightly due to screen differences or photography lighting.
• Handcrafted pieces may have minor natural variations.

3. Pricing

Product prices are subject to change without prior notice.

If a price is displayed incorrectly due to a technical issue, TR Joules may cancel the order and issue a full refund.

4. Shipping Policy

(This includes TR Joules Shipping Policy)

Shipping Time

• Orders ship within 1-3 business days.
• Delivery typically takes 3-7 business days.

Shipping Charges

Shipping fees are calculated at checkout.
Free shipping may be available during promotional periods.

Tracking

A tracking link will be shared via SMS/email once the order is dispatched.

Delays

TR Joules is not responsible for delays caused by:

• Courier partners
• Weather conditions
• Incorrect or incomplete addresses

However, we always support customers in resolving such issues.

5. Payment Policy

(This includes TR Joules Payment Policy)

Accepted Payment Methods

• UPI (recommended)
• Credit/Debit Cards
• Net Banking
• Wallets
• Cash on Delivery (only for selected PIN codes)

Payment Security

All payments are processed securely through trusted payment partners.
TR Joules does not store your payment details.

Failed Payments

• Please retry after a few minutes.
• Try UPI for a higher success rate.
• If the amount is deducted, contact us for quick verification.

6. Order Acceptance

An order is confirmed only after successful payment.

We may cancel orders if:

• The product is out of stock
• Payment verification fails
• Pricing was incorrect
• Fraudulent behavior is detected

Refunds for cancelled orders will be processed immediately.

7. Cancellation Rules

• Orders can be cancelled before they are shipped.
• Once shipped – the order cannot be cancelled (return policy applies).

8. Liability

TR Joules is not responsible for:

• Damage caused after product delivery
• Incorrect or rough handling of jewelry
• Courier or transportation delays
• Orders delayed due to incorrect addresses

9. Intellectual Property

All designs, images, texts, and trademarks are the sole property of TR Joules.
Unauthorized copying, use, or reproduction is prohibited.

10. Contact Information

If you have any questions regarding these Terms & Conditions, feel free to reach us:

Contact Support