We want every TR Joules piece you own to feel perfect — because luxury should never come with stress.
1. Return Eligibility
No returns are accepted unless the item received is damaged or incorrect. In such cases, the product must be reported within 48 hours of delivery with clear photos and unboxing proof.
2. Items Not Eligible for Return
- Custom or engraved pieces
- Items purchased during exclusive sale events
- Used or damaged items
- Gift cards
3. Exchange Policy
If you’d prefer to exchange rather than return, we’re happy to help.
Exchanges follow the same 7-day window and eligibility rules.
4. Refund Process
Once your return is received and inspected, your refund will be processed within
3-7 business days to your original payment method.
5. Damaged or Incorrect Orders
If you receive a damaged or wrong product, please contact us within 48 hours of delivery with photos.
Our team will resolve it quickly.
6. Shipping Costs
Return shipping fees are the responsibility of the customer unless the item arrived damaged or incorrect.
7. Cancellation Policy
Orders may be cancelled within 2 hours of placing them.
Once processed, cancellations are no longer possible.
8. Need Assistance?
We’re always here to help make your experience effortless.