Your order is usually processed within 24–48 hours.
Once shipped, delivery typically takes 3–6 business days depending on your location and courier speed.

We’ll also keep you updated at every step — from dispatch to doorstep.

Yes.
As soon as your package is dispatched, you’ll receive a tracking link via WhatsApp, SMS, or Email, so you can follow your order in real time.

Yes, but only within Ahmedabad.
For urgent or special occasions, we offer Express / Same-Day Delivery in select Ahmedabad areas.
You can request it via WhatsApp at +91-82007-30358.

We support all major and convenient payment methods, including:

• UPI (PhonePe, Google Pay, Paytm, BHIM, etc.)

• Debit & Credit Cards

• Net Banking

• Wallets

• Cash on Delivery

You can choose your preferred method at checkout.

Absolutely — your payments are 100% secure.
All transactions on TRJoules are processed through trusted, encrypted payment gateways that comply with industry-standard security protocols.
We never store your card or sensitive payment details.

Payments may fail due to:

• Incorrect UPI PIN or card details

• Low account balance

• Bank or gateway downtime

• Expired card

• Daily transaction limits

• Network connectivity issues

If this happens, simply try again or choose a different payment method.
You can always reach us on WhatsApp: +91-82007-30358 for quick help.

We follow the guidelines mentioned in our official
Return & Refund Policy available in the website menu.
Please refer to that page for complete details on eligibility, timelines, and conditions.

Yes — exchanges are accepted as per our
Return & Refund Policy, provided the item is unused, in original condition, and requested within the allowed timeframe.

Refunds typically take 3–7 business days after we receive and inspect your returned item.
Once approved, we’ll notify you and the amount will be credited back through your original payment method.

To keep your pieces looking new, wipe them gently with a soft dry cloth after each use.
Store them in an airtight box or pouch, away from perfumes, lotions, or moisture.
This prevents scratches, dullness, and unnecessary wear.

Avoid direct contact with water, sweat, perfumes, deodorants, and harsh chemicals.
Remove jewelry before bathing, sleeping, or exercising.
Following these steps helps maintain shine and durability for years.

Our jewelry is premium quality and long-lasting, but like all fashion and gold-plated jewelry, natural exposure to air, sweat, or chemicals can cause slight dullness over time.
Proper care ensures your pieces stay bright and beautiful.